Despite the high basic level of engineering training in the Russian Federation, each Manufacturer has its own nuances when it comes to repair procedures. The technical specialists working at our company are ready to provide various technical consultations and conduct remote training for representatives of Service Partners using specialized software. The program allows not only to register participants and display prepared materials on their screens but also to record the training sessions. Automatically generated statistics followed by a web-based certification allow us to ensure the quality of the material learned as well as receive feedback for improving the preparation process for future webinars.