The ELLPA team got energized at the annual corporate event, where office suits were replaced with sportswear, and work meetings were replaced with white-water rafting. The informal atmosphere helped participants not only get to know each other better but also strengthen professional connections, proving that together we are an unbeatable team!

ELLPA has signed a service agreement for the maintenance of the European brand Weissgauff. Under this agreement, ELLPA will provide warranty repairs for Weissgauff appliances in the following cities: Kirov, Krasnoyarsk, Novosibirsk, Ryazan, Sochi, Ulyanovsk, Chelyabinsk, Sevastopol, Simferopol, and Yalta.

Details about the service coverage area and a list of service centers will be published additionally on the service portal.

The subsidiary company  Ellpa Kazakhstan has been authorized to operate in Kazakhstan and Central Asia for the service maintenance of Delonghi products following a successful tender.

ELLPA continues to expand its partner network. The list of partners has been пополнено by the Electrolux brand, along with a new range of accessories and consumables.

ELLPA continues to expand its partner network. In April, the list of partners was пополнено by the Smeg brand, along with a new range of accessories and consumables.

Ellpa has entered into a service agreement to maintain a wide range of large home appliances from the Hansa brand.

ELLPA-TRADE has entered into an agreement to provide information support for Philips and Xenium brands. Within the framework of this cooperation, the hotline will offer warranty service support for customers.

ELLPA-TRADE has imported original Bosch spare parts to ensure high-quality repairs for customers.

A new sea supply route has been established from Turkey to Novorossiysk, providing expedited delivery of spare parts and accessories while reducing logistics costs.

On December 6, 2024, the Supreme State Council of the Union State adopted Decree No. 6 «On Uniform Rules in the Field of Consumer Protection» in Minsk. This document takes precedence over national consumer protection legislation, such as the Russian Law on Consumer Protection (ЗоЗПП).

The main provisions of the document provide for the creation of a unified system of control and supervision in this area, as well as improved information support for consumers. The new rules are aimed at ensuring equal conditions and improving the quality of goods and services for residents of Russia and Belarus.

On March 10, 2025, representatives of RATEK (Association of Trading Companies and Electronics Manufacturers) and AKORT (Association of Retail Companies) held a roundtable discussion to address the implementation of the new rules and their impact on the consumer market. They also outlined further steps to postpone unfeasible requirements of the new acts and to seek clarifications from the Regulator regarding their application procedures.

If consumers have any questions regarding the new rules, please escalate inquiries to: service@ellpa.ru

Dear Partners!

During the New Year holidays, we will be working for you according to the following schedule:

CALL CENTER:December 29–31: 09:00–18:00

January 1: day off

January 2–8: 09:00–18:00

WAREHOUSE:December 30: on-call duty operation

December 31 – January 2: days off

January 3: on-call duty operation

January 4–5: days off

January 6: on-call duty operation

January 7–8: days off

OFFICE:December 29 – January 8: days off

On behalf of the entire Ellpa team, we congratulate you on the upcoming 2025 year!

We wish you robust health, happiness, success in your work, and personal well-being. May every day be filled with joy, inspiration, and new victories!

Best regards,

The Ellpa team

Digital results summary:

We are pleased to release a video showcasing the process of providing warranty service for home appliances.  «ELLPA – Customer Care Portal» reflects the business concept based on IT integration of subcontractors and the use of popular messengers for communication with customers.

Professionalism at all service stages and comprehensive customer communication are our key principles. Thanks to our extensive network of service centers, we ensure service accessibility across every region of the Russian Federation.

We are pleased to announce the opening of a new vacancy: Category Manager.

You can find more information about job conditions and requirements for candidates by following the link: …

Don’t miss your chance to become a part of our team!

Ellpa has entered into an agreement with Bosch Russia for the import of spare parts for the following brands: Bosch, Siemens, Neff, and Gaggenau, which were previously sold in the Russian Federation.

Ellpa Company has signed a service contract for the maintenance of a wide range of Panasonic brand products, from shavers to video projectors.

Within the framework of the service agreement for major home appliances by Delonghi, a new service contract has been signed for the maintenance of ILVITO home appliances.

A new service has been launched in the Republic of Belarus — «Substitute Equipment During Warranty Repair or Quality Control» for premium-line products of Delonghi and Kenwood.

This complimentary service is aimed at improving the level of customer service.

We are pleased to announce the opening of a new bank account for settlements with foreign suppliers at Joint Stock Company «Royal Credit Bank».

We are pleased to announce a change in the delivery method to the Ozon warehouse from FBO to FBS. The new Fulfillment by Seller model means that the seller will independently handle storage, order picking, and shipment.

We are confident that these changes will have a positive impact on the quality of service for our customers and will contribute to an increase in sales volumes.

The company «Ellpa-Kazakhstan» has been registered with the purpose of optimizing logistics routes and developing business in Kazakhstan and Central Asia.

Ellpa has transformed the spare parts logistics system in Kazakhstan. The spare parts will now be imported directly from the supplier and stored in the company’s branch warehouse in Almaty for further distribution across Kazakhstan.