A Comprehensive Aftersales Service Provider

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Ellpa has organized a full cycle Consumer Care center for all type of Consumer Electronics , with following functions:

  • Organization of a service network on the territory of Eurasian Economic Union
  • Technical support for service centers’ engineers
  • Planning, import, warehousing, distribution and return logistics of spare parts
  • Consulting services by means of «Information center» («hot line»)
  • Full control of logistic and financial document flow (bills, invoices, closing documents,
  • consignment notes, etc.)
  • Verification of guarantee reports and financial mutual settlements

All operations are most formalized and are carried out by means of the Internet portal that allows to keep history of relationship, to minimize human resources and fast feedback.